FAQ
Below FAQ are some common concerns of our clients before taking orders,
if you have other questions, please just send it to
leonhe2025@gmail.com
Service & Policies
We support major international payment platforms, including Visa, MasterCard, and PayPal, ensuring your shopping security.
We process orders within 24 hours, and delivery typically takes 3–7 business days, depending on stock and your location.
Yes—we ship globally. Shipping costs are calculated at checkout based on your destination.
Please contact us within 5 days of receipt with photos or video evidence. We’ll gladly offer a refund or replacement.
At this time, we only accept returns or exchanges for defective or damaged items, due to the fragile and custom nature of our products.
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor the delivery status.
Because we ship from mainland China, orders often require long-distance cross-border transportation, involving multiple steps such as customs clearance, shipping transfers, and port congestion. This can lead to delays in shipping status updates. For example, there may be no updates for a short period after shipment leaves the country, or the status may remain stuck during transit. This is common in global shipping and ocean freight logistics.
We understand the anxiety that waiting can cause, and we will continue to communicate with our logistics partners and provide you with timely updates on shipping status. Thank you for your patience and understanding.
Product & Cultural Insights
Each product is carefully handcrafted using traditional techniques. Variations in color, texture, or pattern are natural—and part of the charm.
We recommend using a soft cloth for dusting and avoiding prolonged exposure to moisture or direct sunlight—especially for enamel, paper-cut, or wood-finished products.
Our products draw deeply from rich cultural heritage—whether it’s the ornate motifs of the Forbidden City, Suzhou craftsmanship, paper lantern artistry, or the mythic Twelve Flower Gods tales.
Absolutely! Each item is thoughtfully designed and beautifully packaged—perfect for cultural gifting, souvenirs, or meaningful keepsakes.
Unable to find satisfactory answers ?
Contact Support
